Perhaps the only reassurance after suffering a covered incident is the understanding that Wells Insurance has the expertise, history and responsiveness to help make it better. We understand how devastating it can be to experience the loss of something you valued. We are here to help assist you through the process of reporting and resolving a claim, quickly and professionally.
You have multiple options for reporting your claim:
Option 1.
Contact your policy carrier directly. This is the fastest and most direct method, since your carrier will be the one to assign your claim to a claims representative. Most carriers offer you ways to report either online or over the phone.
Find your carrier in the list below.
Option 2.
Contact your Wells Insurance Client Advisor who can assist with locating your policy information and the contact information you will need to help you report your claim to your carrier. Alternatively, contact our main line at 910-762-8551 and we can direct you to someone who can help you.
Accident Fund
866-206-5851
Allied Insurance
800-421-3535
Assurant Flood
800-423-4403
Auto Owners
800-660-2303
Builders Mutual
800-809-4862
Burns & Wilcox
252-726-8992
Chubb
CNA
877-262-2727
EMC Charlotte
800-333-3622
Eastern Alliance
Employers New Claims
866-563-2757
Fireman’s Fund
Frontline
800-675-0145
General Casualty
Glatfelter
800-233-1957
Great American
Guard
888-639-2567
Harleysville
Hartford
800-553-1710
ICAT New Claim
866-789-4228
ISurity
800-869-3999
K & K Ins
800-237-2917
Kemper Preferred
888-252-2799
Liberty Mutual
800-362-0000
MiddleSex Ins Co
Movers Choice
800-852-1968
National General
800-468-3466
Nationwide
NCIUA/NCJUA
800-662-7048
Paul Hanson
800-852-1968
Penn National
Philadelphia Ins
Progressive
PURE
888-813-7873
Selective
Sentry Ins
Stonewood Insurance
866-459-1349
Summit WC
800-762-7811
Transguard
Travelers
800-238-6225
United Heartland
800-258-2667
USLI
888-875-5231
Vanliner
800-325-3619
Wright Flood Claims
800-725-9472
Zurich
800-987-3373
For all other commercial carrier claims call Wells Insurance:
Wilmington: 910-762-8551
Myrtle Beach: 843-353-0286
American Reliable/Assurant
Bankers
Chubb
Fidelity National
800-220-1351
Fireman’s Fund
800-347-3428
Foremost
800-527-3907
Frontline
866-673-0623
IPC
727-669-0140
NCIUA/NCJUA
800-662-7048
Kemper (Unitrin)
888-252-2799
Liberty Mutual
Lighthouse
Penn National
PURE
888-813-7873
Selective Flood
Stillwater
800-220-1351
The Hartford
800-243-5860
Travelers Auto & Home
Universal
800-218-3206
Wright Flood
800-725-9472
Report Wind Claims to your Homeowner’s Company.
For all other personal carriers call Wells Insurance:
Wilmington Downtown: 910-762-8551
Wilmington Oleander: 910-338-0805
Southport: 910-457-6373
Myrtle Beach: 843-353-0286
Ace/Chubb
Foremost
800-527-3907
Markel
800-362-7535
New Hampshire (Maritime Program Group)
888-760-9195
North American Specialty (Maritime Program Group)
800-882-5414
Pantaenius
914-381-42867
Progressive
800-274-4499
Safewaters
Tradewinds (Norman Spencer Agency)
800.543.3248 ext 2
Travelers
Travelers Luxury
XL Catlin / XL Specialty
For all other marine carriers call Wells Marine Insurance:
910-208-9120
All Benefits claims MUST go through your carrier directly.
Aetna
If you have Aetna coverage, call the number on your member ID card.
Or, to reach an operator who can direct your call, dial 1-800-US-AETNA (1-800-872-3862)
Mon-Fri, 7 a.m. – 7 p.m. ET.
Aflac
800.992.3522
8:00 AM – 8:00 PM (ET)
Monday – Friday
Allstate
Customer Service Information
1-800-521-3535
1-800-211-5533 * For Spanish-speaking Customers
8AM to 8PM EST Monday through Friday
AHLminimedical® 1-800-937-7039
Customer Care Center 1-800-521-3535
Group Claims Customer Service 1-800-348-4489
Group Dental Claims 1-800-937-7039
Group Voluntary Disability – Short and Long Term 1-800-348-4489
Individual Claims Customer Service 1-800-348-4489
Policyholder Services 1-800-521-3535
Spanish Speaking Customer Service Unit 1-800-211-5533
Always Care Benefits
Click HERE to access your Member Portal and Log in
If you do not have a user account set up, or if you have forgotten your username, please call Always Care Benefits customer service
1-888-816-2020 Ext. 2013.
Ameritas
Click HERE to access your Member Portal and Log in
If you have a question regarding the administration or billing of your plan, contact us at:
800-659-2223
Monday – Thursday 7:00 a.m. to 7:00 p.m. CT
Friday 7:00 a.m. to 5:30 p.m. CT
Fax: 402-467-7338
If you have a question about your dental or vision claim, contact us at:
800-487-5553
Monday – Thursday 7:00 a.m. to 12:00 a.m. CT
Friday 7:00 a.m. to 6:30 p.m. CT
To submit a new claim or pretreatment estimate, contact us at:
Fax: 402-467-7336
Group Claims
PO Box 82520
Lincoln, NE 68501
Blue Cross Blue Shield of NC
Click HERE to access your BCBS Member Portal and log in
Online or Mobile:
Log in at mybcbsnc.com to view your current benefits, see an Explanation of Benefits, check claims, find a doctor, compare treatment cost estimates, find a drug and more.
Telephone (8 a.m. – 9 p.m., M-F):
For questions about your benefits, bills, claims or ID card:
Call the Customer Service number printed on the back of your member ID card
If you do not have your ID card with you, please call: 1-800-446-8053 8am-9pm M-F. Best time to call? In the evenings 7-9pm.
You may also schedule a call to speak with Customer Service at a time most convenient for you. With virtual hold, you can choose to either keep your place in the call queue for a call back as soon as a customer service professional is available, or receive a call at a specific time.
Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
Cigna
Click HERE to access your myCigna Member Portal and Log in
Existing customers covered through work or an individual plan:
For questions about your medical, dental or pharmacy plan or claims:
Call the toll-free number on your Cigna ID card. A customer service associate will be happy to help you.
If you’ve lost your ID card:
1.800.Cigna24 (1.800.244.6224)
To order prescriptions through Cigna Home Delivery Pharmacy:
1.800.285.4812
Billing/Payments:
1.877.484.5967
8:00 am – 8:00 pm (EST), Monday through Friday
CIGNA ACCIDENT, LIFE & DISABILITY
Term Accident, Life or Disability claims, please call:
1.800.36Cigna (1.800.362.4462)
Family medical or disability leaves, please call:
1.888.842.4462
Group Universal Life insurance, please call:
1.800.828.3485
Colonial
Click HERE to access your Colonial Life Member Portal and Log in
Contact our customer service representatives by calling 800.325.4368 Monday-Friday from 8 a.m. to 8 p.m. ET.
Spanish-speaking representatives are available during normal business hours.
Community Eye Care
Click HERE to access your Vision Plan Member Portal and Log in
Customer Service: 888-254-4290
Customer Service Hours:
Monday – Friday: 8:30 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 4:00 p.m.
Coventry
Click HERE to access your Coventry Online portal and Log in
Feel free to contact Customer Service toll-free at 1.800.935.7284.
For speech or hearing impaired TTY/TDD dial 711 or for the Carolinas: (NC) 800-735-2962; (SC) 800-735-8583.
Representatives are available 8:00 a.m. to 6:00 p.m., Monday through Friday (Eastern Time).
Dearborn National
Access Claim Forms HERE
Customer Service
(Dearborn National® Life Insurance Company)
800-348-4512
Customer Service
(Dearborn National® Life Insurance Company of New York)
866-406-3356
Claims – Dental
800-721-7987
Claims – Short Term Disability (STD)
877-348-0487
Claims – Life & Long Term Disability (LTD)
800-778-2281
Individual Life and Annuities
Customer Service
(Dearborn National® Life Insurance Company)
800-538-0379
Delta Dental
Click HERE for how to file a Delta Dental Claim
DeltaCare® USA Customer Service
Call toll-free:
800-422-4234
Monday through Friday between 8:00 a.m. and 9:00 p.m., Eastern Time.
First Carolina Care
Click HERE to access your Member Portal and Log in
(800) 811-3298 to check Claim Status or Register for Online Access
Guardian
Click HERE to access Claim Forms
*To check on a status of a Life Insurance claim please call 1800 525 4542.
Hartford
Humana
Click HERE to access Claim Forms
Sign into MyHumana Member Portal
For general inquiries, call 1-800-4-Humana
For medical and claims correspondence
Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:
Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601
Your information can also be faxed to 1-888-556-2128.
Lincoln
Unsure if your claim is for a life insurance or an annuity policy?
We want to help. Call us toll-free at 800-454-6265. Select option 4. Then select option 2.
MedCost
You also can call 1-800-795-1023 to speak with our Customer Service Contact Center or click here to access the Live Web Chat option. And don’t forget that you can access claim details wherever you go with our free mobile app, My MedCost.
MetLife
To file a Life Insurance claim: CLICK HERE
Contact us at 1-800-638-5000
To log into your Dental Benefits portal: CLICK HERE
Principal
Click HERE to log into your Principal Account
Have a question? Call us at 1.800.986.3343
Standard
Customer Contact Center
P: 888.937.4783
F: 888.878.3686
Superior Vision
TransAmerica
Log in to your customer Portal by clicking HERE
Our Customer Service Professionals are here to help you:
7am until 6pm M-TH Central Time and Friday 7am until 5pm Central Time at (888) 763-7474
or TransConnect Customer Service (866) 224-3100.
United HealthCare
UNUM
Click HERE to log into your account and file a claim
or call 877-225-2712
For questions, call Wells Insurance:
Wilmington: 910-762-8551
Southport: 910-457-6373