Client Testimonials
We work hard to turn our loyal customers into dedicated advocates.
See what our clients say about choosing Wells Insurance.
We love hearing from our customers and we think our client testimonials speak for themselves!
At Wells Insurance, each and every one of our agents are dedicated to finding you the best and most customized coverage at a price you can afford.
As an Independent Insurance Agency, we are not limited to just representing one carrier, like many of the online or national carriers are. What this means for you is our ability to quite literally shop the whole insurance market, to find you the right carrier(s), and the right coverage options to suit your individual needs, saving you time, stress, and money.
This is one of the many reasons we have built such solid relationships with our loyal customers who have plenty of client testimonials about our specialized service.
“My marine insurance agent at Wells is extremely knowledgeable, in fact I would classify him as a boat insurance expert. That is not someone that I have found at other agencies.”
Stephen C
Wells Insurance customer since 2011
“I’m new to Wilmington as of last year when I bought a house here. Coming from a small town to a bigger city, I thought I would miss my small town service—but that’s not so with Wells Insurance. They are right on top of things, keeping you informed of changes and knowing you by name. They make you feel as you are not just a policy but a special customer they wish to serve.”
William P
Wells Insurance customer since 2019
“When faced with a hurricane insurance claim and a rather difficult claims representative from the insurance carrier, our agent at Wells intervened and the claim was expedited and handled fairly and efficiently. Very much appreciated by homeowners in distress.”
Richard A
Wells Insurance customer since 2014
“I have and will continue to recommend Wells Insurance to my friends for their boat insurance needs. The customer service never disappoints me. Wells is quick to respond and always looks out for my best interests.”
Brian L
Wells Insurance customer since 2013
“Wells understands insurance needs associated with ocean going marine vessels much better than the generic big insurance companies that spoon feed data into data analytic machines and regurgitate the computed output with no understanding of marine vessel insurance needs of their customers. I am very happy with Wells.”
Marty L
Wells Insurance customer since 2019
“I have worked with Wells for over 10 years. We’ve been through two hurricanes and a couple of other incidents and they have been extraordinary in their support. They cover several vehicles and have all of my insurance. Great to work with. Great follow up. And customer service that can’t be beat!”
Alfred C
Wells Insurance customer since 2010
“Wells Insurance has been our Insurance company for over three decades.”
Susie L
Wells Insurance customer since 1991
Wells Insurance customer since 1991
“Wells Insurance has been our Insurance company for over three decades. As always, we receive excellent service from Wells Insurance, especially from our agent who handles our real estate (both personal and rental) properties, and our vehicle insurance.
Our agent at Wells is always friendly, knowledgeable, and gets back with us promptly if she needs to check on something for us. She always looks after our best interest, even giving us information as to better/best options for our coverage.
We have also used Wells Insurance for getting bonded. We highly recommend Wells Insurance to other people for all insurance needs. We do not even consider other companies—why would we when we have received the best service for decades?”
“Communication has always been excellent. Their response to Hurricane Florence was amazing, especially when I hear about other homeowner experiences. Top notch and very professional.”
Dale G
Wells Insurance customer since 2017
“In such a field for the consumer to shop, part of the decision making process (in addition to premium) is the relationship with the agent, the confidence projected, and the reputation for excellence and keeping your clients needs at the forefront in all you do. Wells Insurance and their entire staff have exceeded my expectations and surpassed my past experiences with other agencies.”
Douglas E
Wells Insurance customer since 2019
“My associate is always available when I have a question. I never have to deal with automated responses. I call directly to her and if I have to leave a message, she always responds in a timely manner. Great customer service!”
Stefanie B
Wells Insurance customer since 2003
“Super fast response. [They] Clarified all the questions I had on my policies and I saved a significant amount on my homeowners, wind and hail, auto, boat, and umbrella insurance. It was a pleasure to work with Wells Insurance!”
David S
Wells Insurance customer since 2020
“Very helpful with helping us get what we needed to close our loan and pricing was better than others. I told my friends about you and they said they would be changing insurance to you. Some other friends were interested in a quote as well. Thank you for making me love my insurance enough to tell others about it!”
Pam J
Wells Insurance customer since 2019
“We had our flood insurance with Wells for over 20 years. They have always been responsive to our questions and concerns and have kept us updated on changes we needed to know about and renewal reminders. They are a true hometown insurance agency and treated us like family.”
Ken F
Wells Insurance customer since 2000
“To say I am happy with Wells Insurance is an understatement. I highly recommend them.”
Ray B
Wells Insurance customer since 2017
Wells Insurance customer since 2017
“When we moved to southeastern NC, many locals recommended Wells as an independent insurance agency, so we went all out with auto, homeowners, wind and hail insurance through them, and had them handle the flood policy, as well. A short time later we also purchased a boat, so went back for coverage on that.
In the short time we’ve been in the area, we did sustain some damage from a hurricane, which was handled very well by the carrier, but we ran into problems reconnecting with them when we found unseen damage several weeks later.
Our agent at Wells jumped right in and had the issue resolved immediately. I recently renewed my boat insurance, and the agent found me a better policy at a significantly lower premium. To say I am happy with Wells Insurance is an understatement. I highly recommend them.”
Neighborly service, national know-how.
As you can see by our many testimonials, Wells Insurance is committed to staying a family-run privately-owned agency, dedicated to serving the community we live in with integrity, compassion, and expertise.
Working together in our business, our family, and our employees have built Wells Insurance into one of the largest and most established insurance agencies in North Carolina. With four offices and over 80 experienced insurance professionals representing numerous national and regional carriers, we provide carefully-crafted coverage and risk expertise to individuals and corporations across the US and internationally through our partnership with Assurex Global.
We welcome you to let us protect you, “The Wells Way”. Contact us today if you are ready for the security and peace of mind that comes with being a Wells client!